Privacy Policy of XEnhance.AI

Last updated: April 23rd, 2025

1. Introduction

XEnhance.AI (hereinafter referred to as "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, mobile applications, and other related platforms (collectively referred to as the "Services").

By using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

Account Information

• Name
• Email address
• Password
• Other registration details

Usage Information

• Features accessed
• Content viewed or interacted with
• Actions taken within the Services
• Device information
• Browser type
• IP address
• Date and time of activities

Communication Information

• Name
• Contact details
• Content of inquiries

2.2 Non-Personal Information

Analytics and Performance Data

• Page load times
• Error rates
• Traffic sources

Device and Connection Information

• Device type
• Operating system
• Mobile network information

3. How We Use Your Information

3.1 Provide and Improve the Services

• Create and manage your account
• Provide access to the Services
• Deliver requested features and functionality
• Understand user interaction patterns
• Identify areas for improvement
• Develop new features and enhancements

3.2 Communication

• Send important updates and announcements
• Deliver administrative messages
• Send marketing communications (with opt-in)
• Provide service changes notifications
• Send security alerts and legal notices

3.3 Analytics and Research

• Analyze usage patterns and trends
• Measure marketing effectiveness
• Conduct research and testing
• Improve user experience

4. Cookie Policy

4.1 Essential Cookies

Required for:

• Service access
• Basic feature functionality
• Login capabilities
• Navigation
• Shopping cart operations

4.2 Analytics Cookies

Used for:

• Performance analysis
• Visitor tracking
• Page view statistics
• User behavior understanding
• Feature popularity assessment

4.3 Ads Cookies

Purpose:

• External platform promotion
• User behavior tracking
• Targeted advertising
• Campaign effectiveness measurement

4.4 Other Cookies

Includes:

• Affiliate tracking
• Social media integration
• Third-party platform integration

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

Partners include:

• Google
• Clerk
• Microsoft
• Stripe

5.2 Legal Requirements

Disclosure may occur for:

• Legal compliance
• Court orders
• Government investigations
• Rights protection

5.3 Business Transfers

Applies to:

• Mergers
• Acquisitions
• Asset sales
• Business transfers

6. GDPR Compliance

6.1 Data Retention under GDPR

Data Type	Retention Period
Account Information	99 years after account closure
Usage Information	3 months
Communication Information	99 years from last communication

7. Do Not Sell My Personal Information

We do not sell your personal information to third parties for monetary consideration.

8. Data Security

Security measures include:

• Firewalls
• Encryption
• Access controls
• Employee training

9. Children's Privacy

The Services are not intended for use by children under the age of 13.

10. Content Rights and Liability

10.1 Content Ownership

General Principles

• Subject to AIGC laws
• Multi-party collaborative creation
• Joint copyright arrangement

Rights and Obligations

• User usage rights
• Licensing restrictions
• Infringement actions

10.2 User Liability

Users are responsible for:

• Content infringement
• Input-related claims
• Intellectual property violations

11. Account Freezing

11.1 Circumstances for Account Freezing

11.1.1 Violation of Terms of Service

• Unauthorized access
• Inappropriate content
• Commercial misuse

11.1.2 Suspected Fraudulent Activities

• Payment fraud
• Account manipulation

11.1.3 Non-Compliance with Laws

• Legal violations
• Regulatory non-compliance

11.2 User Remedies

11.2.1 Notification

• Client interface alerts
• Basic information provided

11.2.2 Appeal Process

• 7-day appeal window
• Required information
• Review timeline

11.2.3 Re-evaluation Mechanism

• Additional review option
• Senior management involvement
• Final decision process

12. Changes to this Privacy Policy

We may update this policy to reflect:

• Practice changes
• Legal requirements
• Industry standards

13. Contact Us

For questions or concerns, please contact us at: Email: privacy@xenhance.ai